Managed IT Services

24/7 Security Operations Center (SOC)

At the heart of our cybersecurity services is a fully-staffed, dedicated 24/7 SOC. This command center delivers continuous monitoring, immediate threat detection, and real-time incident response to maintain constant protection for your organization. Our SOC team comprises certified security professionals armed with cutting-edge tools and technologies to swiftly identify and neutralize threats as they emerge. With relentless around-the-clock vigilance, our SOC minimizes potential disruptions, ensuring your business remains secure and fully operational at all times. 

Next-Generation SIEM (Security Information and Event Management)

Our advanced SIEM solution enhances security through real-time data collection, log management, and incident detection across your entire network, applications, and devices. Leveraging machine learning capabilities, the SIEM detects anomalies, prioritizes high-risk threats, and provides your team with precise, actionable insights. Customizable dashboards and comprehensive reports simplify compliance management, helping to maintain a secure and compliant environment.

SOAR (Security Orchestration, Automation, and Response)

Our SOAR platform integrates effortlessly with your existing security tools to automate routine tasks, accelerate incident response times, and improve operational efficiency. SOAR streamlines threat triage, investigation, and response workflows, enabling swift, consistent actions for security events. With this solution, your team can respond to incidents at machine speed, enhancing agility in cybersecurity operations while minimizing manual tasks.

Threat Intelligence for Strategic Defense

Stay ahead of cyber threats with our Threat Intelligence services. We provide real-time insights into vulnerabilities, emerging threats, and adversary tactics. By incorporating global threat intelligence into your security strategy, we empower you to make proactive, informed decisions to guard against potential attacks. Customizable threat alerts allow you to anticipate risks and fortify your defenses in response to the evolving threat landscape.

Automated Incident Response

Our automated incident response capabilities leverage SIEM and SOAR technologies to instantly contain and remediate threats. Utilizing automated playbooks, we swiftly address critical alerts, minimizing downtime and mitgating potential damage. Through automation, we ensure immediate and consistent threat handling, keeping your operations running seamlessly.

Proactive Threat Hunting

Our security analysts conduct continuous threat hunting to detect hidden risks within your network. Using advanced methodologies, we identify and neutralize threats before they can inflict damage, complementing automated security measures to provide an extra layer of defense.

Security Posture Enhancement

Strengthen your cybersecurity defenses by implementing strategic measures aligned with industry best practices and the latest threat intelligence. Our experts assess and optimize your existing security infrastructure, ensuring readiness against emerging and evolving threats. By fortifying your overall security posture, we help create a resilient, future-ready defense framework.

Vulnerability Assessment and Penetration Testing (VAPT)

Our VAPT services identifies and tests vulnerabilities within your environment by simulating real-world attacks. By prioritizing and resolving security gaps, we empower you to stay ahead of potential exploits, bolstering your defenses against genuine threats.

Network & Endpoint Monitoring

Achieve comprehensive visibility into network and endpoint activity. Our monitoring services detect unauthorized access, suspicious behaviors, and system compromises in real time, minimizing the risk of data breaches while ensuring compliance with industry regulations.

In-Depth Security Audits and Risk Assessments

Our Security Audit and Risk Assessment services offer a comprehensive evaluation of your IT environment, identifying vulnerabilities and compliance gaps. We provide actionable insights and tailored recommendations, empowering you to proactively mitigate potential risks and align your security posture with industry standards.

Integrated Security Tools

Optimize and maximize your security infrastructure with expert integration services. We fine-tune SIEM, SOAR, IAM, IDS/IPS, and other tools for cohesive threat management, creating a unified, efficient security ecosystem capable of rapid and consistent incident response.

Certifications & Partnerships

As a certified LevelBlue MSSP partner with credentials such as Certified Ethical Hacker and ISACA CISM, our team adheres to the highest standards of cybersecurity excellence. Our certifications and partnerships demonstrate our commitment to maintaining industry best practices, staying current with cutting-edge expertise, and using advanced methodologies to protect your organization.

ITSM-Integrated Support

We use industry-leading IT Service Management (ITSM) practices for structured and efficient support. Our ITSM approach includes incident management, problem resolution, and continuous service improvement.

24/7 Help Desk Support (L1, L2, L3)

Our multi-level support model handles issues of any complexity. Level 1 addresses basic inquiries, while Levels 2 and 3 manage advanced troubleshooting and technical challenges, ensuring seamless escalation for faster resolutions.

Automated Monitoring and Proactive Tools

Our integrated monitoring tools provide real-time visibility into your systems, with automated alerts to catch issues before they impact operations. This proactive approach reduces downtime and ensures rapid response to potential problems.

Managed Service Provider (MSP) White-Label Help Desk

As a trusted MSP, we offer white-label help desk solutions that allow you to extend our services under your brand. Our scalable, flexible model ensures high-quality support for your clients without additional resource investment.ne zusätzliche Ressourceninvestition.

Application Support Services

We offer comprehensive support for all essential business applications, ensuring high performance and quick issue resolution to keep your applications running smoothly.

Infrastructure Automation

Our automation solutions streamline repetitive tasks, improve consistency, and reduce manual intervention. This enhances efficiency across your infrastructure, freeing up your team for more strategic activities.

Server and Network Management

End-to-End Management: We manage servers, network devices, and virtual environments to maintain peak performance.

Storage Management

Efficient Storage Solutions: We provide storage provisioning, capacity planning, and data lifecycle management for optimized storage utilization.

Data Center Operations

Streamlined Management: Our services include hardware, power, cooling, and virtualization oversight to ensure high availability.

Network Monitoring

Real-Time Tracking: We monitor network performance in real-time to detect and address issues promptly.

Server Monitoring

Continuous Oversight: We continuously monitor server health, CPU usage, memory, and storage to prevent outages.

Application Monitoring

Ensure Uptime: We provide real-time insights and troubleshooting to ensure application uptime and performance.

Infrastructure Automation

• Efficient Provisioning: Using tools like Ansible and Terraform, we automate infrastructure provisioning, scaling, and configuration.

DevOps Automation

• Accelerate Delivery: Implement CI/CD pipelines and automate testing, deployment, and monitoring to speed up your software delivery process.

Automated Data Backup

• Regular Backups: Automated, regular backups for critical data, ensuring quick and secure recovery

Disaster Recovery Planning

• Comprehensive Planning: Detailed planning and testing to ensure minimal data loss and downtime during incidents.
• RPO and RTO: Define and achieve your Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) to meet your business continuity goals.

Rapid Recovery

• High-Speed Solutions: Fast recovery solutions to restore operations quickly after a disaster.

Disaster Recovery Sites

• DR Sites: Establish and maintain disaster recovery sites to ensure your data and applications are available even in the event of a major disruption.

Security Operations Center (SOC)

24/7 Security Monitoring: Continuous monitoring, incident detection, and response to safeguard your business. 

Threat Detection and Response

Real-Time Monitoring: Detect threats in real-time, identify anomalies, and respond rapidly to incidents. 

Compliance and Risk Management

Regulatory Adherence: Ensure compliance with industry regulations and secure handling of sensitive data.

Improve Security and Compliance

• Benefit from built-in security features and compliance certifications offered by leading cloud providers.

Scale Effortlessly

• Rapidly scale resources up or down to match demand without investing in additional hardware.

Reduce Costs

• Shift from capital expenses to operating expenses, only paying for the resources you use.

Enhance Agility

• Respond quickly to market changes, launch new services, and support global teams more efficiently.

Continuous Integration and Continuous Delivery (CI/CD)

• Automated pipelines that integrate and deploy code quickly and reliably, reducing errors and manual steps in the process.

Infrastructure as Code (IaC)

• Infrastructure provisioning with tools like Terraform and Ansible to create scalable, reproducible environments, supporting consistency across development, testing, and production.

Automated Testing

• Implement automated testing throughout the CI/CD pipeline to ensure high-quality code with every release.

Monitoring and Logging

• Real-time monitoring and logging to identify performance bottlenecks and proactively address issues, maximizing uptime and user satisfaction.

Environment Management

• Manage multiple environments and ensure consistent configuration across each, improving reliability and reducing environment-related errors.

Security Automation in CI/CD

• Automated security checks and vulnerability scans in the CI/CD pipeline, identifying and addressing issues before they reach production.

Identity and Access Management (IAM)

• Secure and streamlined access controls for all environments, ensuring that only authorized users and applications can access sensitive resources

Configuration and Patch Management

• Continuous assessment and patching of systems and applications to mitigate potential vulnerabilities.

Compliance as Code

• Enforce regulatory and organizational compliance requirements through code, allowing for automated monitoring and alerting on non-compliance.

Threat Detection and Incident Response

• Real-time threat detection and response tools that secure applications and infrastructure against evolving threats.

Model Deployment and Serving

• Seamless deployment of machine learning models to production environments, making it easy to update and manage models at scale.

Automated Model Training and Retraining

• Automatically retrain models on new data as it becomes available, ensuring your models remain accurate and effective.

Monitoring and Performance Management

• Continuous monitoring of model performance in production, detecting data drift and performance degradation to maintain model accuracy.

Data Pipeline Automation

• Streamlined data ingestion and preparation pipelines that enable efficient, high-quality data for model training and deployment.

Version Control and Experiment Tracking

• Track model versions, training parameters, and experiment results to maintain reproducibility and transparency.

Exchange Online

• Email setup, security configurations, and compliance policies for secure communication.

SharePoint and OneDrive

• Centralized storage and collaboration configurations for easy file sharing, version control, and data management.

Microsoft Teams

• Setup and optimization of Teams for collaboration, including channels, roles, permissions, and integrations with other business applications.

Co-Pilot Integration

• Deploying and configuring Microsoft Co-Pilot, an AI-powered tool that assists users across Microsoft 365 applications, streamlining workflows, automating repetitive tasks, and delivering intelligent insights.

User Management and Access Control

• Managing user accounts, permissions, and access policies to protect sensitive data and ensure smooth user experiences.

Security and Compliance

• Implementation of advanced security policies, including MFA, conditional access, and data loss prevention (DLP) to secure your Microsoft 365 environment.

Data Backup and Recovery

• Regular data backups and robust recovery solutions to protect your organization against data loss and minimize downtime.

License Management

• Optimize and monitor licenses based on usage and needs, ensuring you’re only paying for what you need.

Co-Pilot Usage Monitoring

• Track and report Co-Pilot usage patterns, gathering insights to maximize its value within your teams.

Data Migration

• Safe and efficient migration of emails, files, calendars, and contacts with minimal disruption to users.

Application Migration

• Transfer applications to the M365 cloud, ensuring smooth operation and integration with existing workflows.

Co-Pilot Activation

• For businesses already on Microsoft 365, we provide seamless integration and activation of Co-Pilot for advanced, AI-driven productivity.

Pre- and Post- Migration Support

• We conduct readiness assessments, develop a detailed migration plan, and provide user training and support post-migration to ensure a smooth transition.